DA wants answers on Gautrain commuter chaos

Dr Neil Campbell MPL

Spokesperson on Roads and Transport

Frustrated Gautrain commuters faced delays while hundreds of people were stranded on packed platforms as overflowing trains passed them by. This is the second such incident in less than a week.

Commuters only received SMS notifications of the 20 minute delays moments before the issue was apparently resolved, while the Gautrain website and Twitter feed was ominously silent on the delays.

No explanation was given for the delays, while last week’s trouble was vaguely ascribed to a train problem at the Marlboro station.

Marlboro station has been an increasingly problematic juncture on the Gautrain route as significant train and technical problems have been and continue to be experienced at this station. This includes a reported partial derailment late last year.

The DA will ask questions in the legislature to Gauteng Transport MEC Ismail Vadi on the recent failure of the system to remain on schedule. We will also request an explanation for the failure to provide commuters with regular, timeous updates of the state of the train service and comprehensive reasons for any delays or problems.

A truly world class service not only runs on time, but also ensures commuters are aware of any developments that would affect their travelling.

Repeated unexplained failures and keeping Gautrain users in the dark will only breed disillusionment and frustration, reversing the significant gains recently made in ridership and usage figures.

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