WCED resolves 100% of presidential hotline calls

Cathy Labuschagne

DA Western Cape Spokesperson for Education

The latest Presidential Hotline performance report demonstrates that the Western Cape provincial government is determined to address the concerns of its citizens.

In the report, from the months of April and May 2013, 98 to 100 per cent of the 1 177 hotline calls referred to the Western Cape government’s departments were successfully resolved. This is higher than the total call resolution rate of 89 per cent. The Presidential Hotline was established in 2009 by President Jacob Zuma to encourage better participation and engagement between members of the public and government.

Calls that are placed to the hotline are logged and then referred to the respective national or provincial department(s). During the April and May period 73 hotline calls were referred to the Western Cape Department of Education (WCED). At the end of April, 98 per cent of these 73 enquiries had been resolved by the department. By the end of May, the resolution rate of all referred calls had increased to 100 per cent.

As provincial spokesperson for education, I am encouraged by the results of the report. It is clear from the report that the WCED is committed to, wherever possible, improve education outcomes in the province.

We will continue to monitor and report on the findings from hotline performance reports to ensure that resolution rates remain consistent and complete.