10111 calls: SAPS must appear before KZN Community Safety portfolio committee

Dr Rishigen Viranna, MPL

DA KZN Spokesperson on Community Safety and Liaison

The growing body of complaints around a failure to respond – either timeously or at all – to 10111 calls by members of the public warrants the appearance of provincial police authorities before the KZN Community Safety portfolio committee.

When a person dials 10111 it is usually because their life is in danger. For the call to be dropped, not responded to or only responded to hours later is simply unacceptable.

Despite this problem being highlighted in the Auditor-General’s Report as far back as 2009, little has changed.  The following issues were noted at the time;

*          Minimum service levels of 90% were not achieved due to lack of trained personnel and system inadequacies amongst other reasons

*          Reaction times outside prescribed norms with a Code A call (imminent danger to person or property or crime in progress) taking 66 min to be transmitted to patrol instead of norm of 6 min. This was due to flaws in data integrity, lack of personnel, equipment & police vehicles

*          Lack of equipment at 10111 call centres

*          Lack of Mobile Device System and/or software to generate accurate statistics

*          No contingency plans in the event of system failures.

All of the above impact greatly on service delivery and the ability of people to feel safe in their homes.

I will be submitting the AG’s report and community concerns to KZN’s Community Safety committee for discussion.

I will also request that KZN SAPS authorities appear before the committee.  They need to tell us whether response times are improving or not.  If not, then they need to give the reasons for this.

The portfolio committee provides oversight of the SAPS in the province as mandated by the Constitution. Failure by SAPS to respond to such a request would be an affront to the Constitution and would demand action from the MEC.