Anroux Marais MPP
DA Western Cape Spokesperson on Community Development
The DA commends the Western Cape Department of Health on the healthcare services they have provided to approximately 4.7 million citizens of the Western Cape in the 2013/2014 financial year.
The DA is especially impressed by the department’s transparency in discussing their 2013/2014 Annual Report with the Standing Committee on Community Development on Tuesday, 14 October 2014. This indicates good governance and efficient management in delivering quality healthcare services to the residents of the Western Cape and beyond.
To ensure that the patient experience at healthcare facilities is continuously improving, the department has the following measures in place:
- The Ministerial SMS Complaints Line creates a communication channel for patients who are unhappy about services. By sending the word “HELP”, followed by your name, nature of complaint, facility and if applicable, the name of a staff member to 31022.
- One could also call 0860 142 142 and select 1.
- Alternatively, an email could be sent to email@example.com
- At no charge to the complainant, a Please Call Me can be sent to 079 769 1207 and a call centre agent will call back.
The department explained that the HIV prevalence among the reproductive age population (15-49 years) had increased from 5.3% in 2008 to 7.8% in 2012. The failure to observe a decline in prevalence in high HIV burden areas may be due to the declining mortality as a result of improved access to anti-retroviral therapy. This means that the prevalence of HIV cases have increased because infected patients are living longer due to the province’s successes with anti-retroviral therapy services.
The DA supports the department’s strategy to set ambitious targets. The DA is focused on the positive impact we can make in the lives of the people of the Western Cape and beyond. The higher the targets, the higher the impact.
Evidently, and even opposition parties cannot deny, under the DA led government, the Western Cape Department of Health has made considerable strides in increasing wellness in the province. The DA wishes the department continued success in reducing the burden of disease by redressing and delivering the much needed healthcare services to the Western Cape and beyond.