Refiloe Nt’sekhe MPL
DA Constituency Head: Kempton Park
Motorists are being turned away from the Kempton Park licensing department during operating hours due to staff being away on lunch.
For many, the most convenient time to visit the licensing department is between 12:00-13:00, as this is when most companies allow people to take a break.
One would imagine that during this peak period, staff at the department would take lunch on a rotational basis to ensure motorists are dealt with efficently.
However, motorists who visit the centre between 12:00 and 13:00 are often told to wait until after 13:00 for assistance.
This is not feasible as many people need to return to work at 13:00.
I have experienced this poor service first hand when trying to renew my own vehicle licence at the centre.
I will be writing to the Gauteng MEC for Roads and Transport, Ismail Vadi, demanding that this situation be addressed immediately.